The Longest Lasting Emotions In Customer Experience

I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new and interesting research findings that can inform and provide insight into customer experience strategy decisions. One piece of research that I recently came across, via PsyBlog, was published in the [...]

By | November 12th, 2014|Business, Customer Service|0 Comments

Taming Your Inner Critic: 7 Steps To Silencing The Negativity

The private conversations you have with yourself can be either a powerful stepping stone or a major obstacle to reaching your goals.  If your inner monologue repeats things like, “I’m going to embarrass myself,” or “No one is going to talk to me,” as you walk you into a cocktail party, you probably won’t appear relaxed and approachable. [...]

By | November 7th, 2014|Business, Coaches|0 Comments

Want Another Tool To Help Your Startup Get Off The Ground? Here’s One, And It’s Free

OMSAT, created by Ornicept founder Russel Conard, was built to help entrepreneurs and investors gauge market size. It’s a common little dance done between entrepreneurs and the investors they’re trying to win over: “This is a $20 billion market—I’m confident we can grab at least one percent of it.” Investors smile and nod, knowing full well [...]

By | November 4th, 2014|Business|0 Comments