What happens when you run the risk of running your business without having any systems in place? On the 2nd of Nov 2014 the Virgin Galactic Airship crashed to earth. The cause of tech failure uncovered that the pilot did not follow a particular system process that needed to be done at MAC 1.4. Unfortunately [...]
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams It is often said that a great leader is simply born that way; that it takes an instinctively assertive person to lead a group of people to success. However, not all leaders [...]
Over 100 million people worldwide use the universal platform app - Evernote. There is a reason that Evernote is the most popular app that I teach and coach entrepreneurs to integrate into their business. But yet, many entrepreneurs don’t understand its appeal. In fact, if you’re an entrepreneur, you probably downloaded Evernote at one time [...]
By Nick Psaila The festive season is almost over, you’ve consumed enough BBQ and Ice cream to feed a nation, the relo’s are back home and it’s time you take a look at what’s what. It’s not that you have been in Antarctica and have no idea about what’s happening in the real world it’s [...]
Running a small business can be a challenge right? You have a lot of hats to wear to keep everyone happy. Most business owners usually go into business because they’re really good at being the “technician” - just think why you went into business? You felt you could provide your product or service better than [...]
If you want to deliver consistently great service and a sustainably great customer experience, your leadership focus needs to be different from what’s required to maintain production capacity in manufacturing. This is because your organization’s ability to provide service is overwhelmingly affected by how engaged—how professionally ‘‘alive’’—the employees are who come in contact with customers. Employee engagement, in turn, is propelled [...]
I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new and interesting research findings that can inform and provide insight into customer experience strategy decisions. One piece of research that I recently came across, via PsyBlog, was published in the [...]
The private conversations you have with yourself can be either a powerful stepping stone or a major obstacle to reaching your goals. If your inner monologue repeats things like, “I’m going to embarrass myself,” or “No one is going to talk to me,” as you walk you into a cocktail party, you probably won’t appear relaxed and approachable. [...]
OMSAT, created by Ornicept founder Russel Conard, was built to help entrepreneurs and investors gauge market size. It’s a common little dance done between entrepreneurs and the investors they’re trying to win over: “This is a $20 billion market—I’m confident we can grab at least one percent of it.” Investors smile and nod, knowing full well [...]
A new report from Juniper Research forecasts that the Mobile Context and Location Services market will reach $43.3B in revenue by 2019, rising from an estimated $12.2B in 2014. This explosive growth anticipated over the next five years is a clear indication that brands and their agencies recognize more than ever the power of location [...]
